■ Returns/ cancellations
□ About returns and cancellations
As a general rule, we do not accept changes to order details, exchanges or returns of products after the order has been confirmed.
□ Exceptions to returns
As an exception, within 30 days after receiving the product, we will accept exchanges and returns only if the product arrives different from the order or if the product is defective.
In the above cases, the shipping fee for returning the product will be borne by us.
Please contact us using the inquiry form with a description of the condition of the product and a photo of the product.
□ If it does not correspond to the exception of returned goods
Please note that the following products cannot be returned or exchanged.
・Products that have been hemmed or repaired
・Products without tags, packages, etc. ・Damaged products
・If you do not have a receipt (purchase statement/credit card sales slip/return card)
・Products that have been scratched, damaged or defaced by the customer
・Products purchased for the purpose of resale (including cases where our company determines that the purpose is for resale)
・Items ordered as uniforms
・When excessive returns and exchanges are repeated
・If you want to return or exchange more than 50 items with the same product number ・If the product is different from the image before purchase
*We cannot deal with products that have been intentionally damaged or defaced.
At our company, once an order has been confirmed, it will automatically proceed to shipping work as soon as possible through system cooperation, so we cannot respond to cancellations or changes to order details after confirmation.
Due to the sale of new products, we would like to ask you to check once again whether the products are correct before enjoying your shopping.
□ Non-defective product exchange correspondence
This service is only accepted in the following cases.
We do not accept exchanges before the product is shipped.
・If the product you receive falls under [Regarding returns/cancellations/Returns/exchanges]
・If you agree to pay for the round-trip shipping fee
・If the product you wish to exchange is in stock
▶︎ Flow of non-defective product exchange
1) Please send the following information from "Contact" at the top/bottom of the site top.
After confirming, our staff will contact you.
・E-mail address at the time of purchase
・ Order number
・Reason for exchange request
2) After receiving the reply by e-mail, please follow the instructions of the staff and return the product with prepayment.
*We will inform you of the return address by e-mail.
*Please note that we cannot accept cash on delivery.
Please wrap the product carefully so that it will not be damaged during shipping.
Please note that if there is damage during shipping, we cannot accept the warranty.
It may take several days after receiving the package. Please note.
3) Please pay the shipping fee for the reshipment.
After the product arrives, if it is recognized as eligible for exchange, we will send you an e-mail confirming the details of the exchange and the address for re-shipment/postage payment.
Please follow the instructions to pay for shipping.
Please let us know by email when the payment is completed.
4) Once we have confirmed the payment for the shipping fee for the reshipment, we will immediately send you the replacement item.
□ About delivery and shipping
In the case of standard shipping, it will be delivered within 3 to 14 business days from the date of order.
Please note that we do not take any responsibility for delays in delivery that occur for reasons not attributable to our company.
*The estimated shipping date may differ for each product.Please check each product page for details.
* Pre-order items will be produced after receiving an order, so it will take some time to deliver.
□ About exceptions
It may take more than 14 days if there is a notice of delay in shipping in advance, if there are long holidays such as national holidays, Obon holidays, New Year's Day, etc., or if there is a concentration of orders due to new product sales, etc.
□Delivery method and designation
Currently, we cannot specify the day of the week or delivery time.
We apologize for the inconvenience, but when you receive the shipping completion email, please contact the designated delivery company.
If the customer is absent at the time of product delivery, the delivery company will leave a notice of absence. In that case, please specify a convenient time from the customer to receive the product.
[Delivery information for each major delivery carrier]
・Yamato Transport Co., Ltd.
*Delivery method cannot be specified.
□Regarding international shipping
Currently, we do not ship overseas.In the future, we are preparing to support overseas shipments using EMS, etc.Please wait a moment now.
□ About cash on delivery
We do not currently offer cash on delivery service. Purchases can only be made from the shop.
□Regarding mistakes in your address, phone number, and email address
If the shipped product is returned due to an incorrect address, long-term absence, etc., the order will be canceled once.If you would like to purchase it, please place your order again.
*In case of cancellation, the payment amount will be refunded. (Refund fee of 1000 yen and round-trip shipping fee will be charged.)
* Since it will be returned to stock when it is returned, there may be cases where the product is out of stock and cannot be prepared even if you order again.Please note.
* If it turns out that the order was canceled due to malicious acts such as intentionally writing an address that does not exist, intentionally treating the product as returned without receiving it, or intentionally treating it as absent for a long time without receiving the product without justifiable reason, we will not be able to cancel the order in the future. Please note that we may cancel the transaction or may not be able to provide a refund. Also, please note that criminal and civil legal measures may be taken if such malicious acts are found.
□ Specific examples of entry errors
In particular, the following mistakes are common.Please make sure you enter the correct address.
- post code
・ 〇〇 prefecture, 〇〇 city, 〇〇 ward, 〇〇 county. Although the contents of 〇〇 town officially exist, it is not entered
・The kanji, hiragana, and katakana are not written based on official information.
・The name of the apartment/condo is not listed (only for those who live in an apartment/condo)
・The apartment/condo number is not listed (only for those who live in an apartment/condo)
・Information up to the street address is not listed
・The address is not addressed to your home (e.g., it is addressed to the post office)
・Postal code is not entered correctly
・The number of digits in the postal code is different from the correct one
・Address information is not listed
・An address that does not exist is registered
・Only the name of the company is listed
・The address is written in a language other than Japanese
- telephone number
・ Only the area code is listed (only 080, etc.)
・The number of digits in the phone number is incorrect (one digit too many, one digit too few, etc.)
・A phone number that does not exist is registered
・Overseas phone numbers are registered (currently, only phone numbers that can be used in Japan can be used as shipping information)
・The phone number is written in non-numeric characters (use of Chinese numerals, etc.)
- mail address
・Incorrect e-mail address
・Check the email sent from our company ・You are using an email address that cannot be handled
□ Contact information
In order to prevent the spread of coronavirus infection, we do not have a telephone contact point.
For this reason, we limit the way in which we communicate with our customers.
We are currently working on support chat.
□ If you cannot receive emails
All automatic notification emails will be delivered from this address.
First of all, please check whether it has arrived in your junk mail or spam folder.
Please note that there are many cases where automatic notification emails do not arrive, especially for mobile carrier emails and icloud emails, as the email exclusion settings are strict.
Please check the following two points before contacting us.
・Cancellation of domain designation
・Checking spam settings and changing settings
If you do not receive this email due to personal reasons, we will not be held responsible for items that cannot be shipped due to incorrect registration information, or items that are returned due to incorrect receipt. Please check again for any notifications. .
Information about the product is announced on SNS, so please take a look.
□ Request for receipt
We will replace the receipt with your order confirmation email.
In principle, we do not issue individual receipts.
■ Gift wrapping service
□Gift wrapping service
We currently do not offer a wrapping service.
If you are purchasing the item as a gift, we kindly ask that you wrap and wrap the item yourself after purchase. "